At Sigrium.com, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please review the following shipping policy for details on our procedures:
- Processing Time:
- Orders are typically processed within 3-7 business days after payment confirmation, excluding weekends and holidays.
- During peak seasons or promotional periods, processing times may be slightly extended.
- Shipping Methods:
- We offer a variety of shipping methods to accommodate your needs, including standard, expedited, and express options.
- Shipping costs and estimated delivery times will vary depending on the selected shipping method and your location.
- Shipping Locations:
- We currently offer shipping within United States and Australia.
- Unfortunately, we do not ship to other international addresses or P.O. boxes at this time.
- Shipping Confirmation and Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
- You can track the status of your shipment using the provided tracking number through our website or the carrier’s website.
- Delivery Timeframe:
- Estimated delivery times are provided during the checkout process based on the selected shipping method and your location.
- While we strive to meet these estimated delivery times, please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery schedules.
- Shipping Charges:
- Shipping charges are calculated based on the weight of your order, the selected shipping method, and your location.
- The shipping cost will be displayed during the checkout process before payment is finalised.
- Order Tracking:
- If you have any questions or concerns regarding the status of your order or shipment, please don’t hesitate to contact our customer service team.
- Our dedicated support team is available to assist you with tracking your order and resolving any issues that may arise during the shipping process.
- Shipping Restrictions:
- Certain items may be subject to shipping restrictions or regulations based on their size, weight, or contents.
- We reserve the right to refuse shipping to any location or address that is not compliant with our shipping policies or regulations.
- Shipping Problems:
- If your order arrives damaged or is lost in transit, please contact us immediately to initiate a claim with the shipping carrier and to arrange for a replacement or refund.
- Signature Requirement:
- Some orders may require a signature upon delivery for security purposes.
- If you are unavailable to sign for your package, the carrier may leave a notification with instructions for rescheduling delivery or picking up your package from a local facility.
By placing an order with Sigrium.com, you agree to abide by our shipping policies and procedures outlined above. If you have any questions or require further assistance regarding shipping, please don’t hesitate to contact our customer service team at info@sigrium.com for assistance. Thank you for choosing Sigrium.com for your shopping needs!